Refund Policy
This Refund Policy applies when Malla Banking Academy offers paid training, digital plans, or paid learning access.
Live training
For live training, please raise a refund or reschedule request before the session starts. We will review the request based on the session arrangements and any terms shared at booking.
Digital access and materials
Once digital access or learning material has been delivered, refunds may not be available unless required by law or specifically agreed.
Billing support
Send billing or refund concerns to [email protected] with the purchase details and enough information for us to review the request.